Returns Policy

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Our 2 times Money Back Guarantee is about giving you a risk-free opportunity to explore a new era of umbrellas.

If you would like to return your product and are able to provide satisfactory proof of purchase, we will honour the 2 times money back guarantee provided that the product:

  • Is in saleable condition
  • Is with all original contents – umbrella + fabric pouch
  • Is in the same condition you received it
  • The request is submitted within 60 days from date of purchase*

         *Back Orders – submit request within 60 days from the date of delivery

Our returns policy and money back guarantee does not exclude or replace your rights as outlined in the Australian Consumer Law and Regulations. If you believe your product to be faulty, please Contact Us. A satisfactory proof of purchase is required before providing a solution under the Australian Consumer Law.

A satisfactory proof of purchase document can be any one of the following:

  • Copy of your PayPal Transaction Receipt
  • Copy of a Financial Statement (Bank/Credit card statement), showing the transaction

If you are unable to provide satisfactory proof of purchase, is not required to provide you with a copy of your original receipt to facilitate a returns request.

If the umbrella is damaged through misuse or accidental damage, a refund or exchange will not be provided.

In order to submit your returns request, please Contact Us with the following information:

  • Your Name
  • Purchase Date
  • Reason for Return
  • Quantity Purchased
  • Order Total minus Shipping & Handling
  • Attached copy of Proof of Purchase

We will then review your request and if accepted, we will provide you with the necessary return details. When returning the item, the buyer is responsible for paying their own shipping costs. The returned item must:

  • Be accompanied by a copy of the proof of purchase
  • Be adequately protected for shipping – it is recommended that the umbrella to be rolled in at least 2 layers of bubble wrap, or packaged in a box/mailing tube
  • Be sent via a tracked postal service, and tracking details provided to us upon sending

Once we have received the item and inspected it, you will receive an email notifying you of the status of your refund. If your return is approved, a refund will be initiated through PayPal and can take up to a few business days, depending on your bank or card issuer’s policies. Where an item is returned in a non-saleable condition or without original contents, a refund will not be provided.

How we calculate your 2x Money Back Guarantee
Order Quantity = 1
Purchase Price per unit = $68.00
Shipping & Handling = $10.00
Order Total = $78.00

2x Money Back Guarantee on Purchase Price:
2 x $68.00 = $136.00*
Money Back Total = $136.00
* Please note that Shipping & Handling costs are non-refundable

If you have any questions on how to return your item to us, please Contact Us.